> We Value Shared Ownership
We operate around the simple but effective principle that if our people have a stake in the business, they will do a better job for our clients. In 1998 the JTC Employee Benefit Trust was created, turning our employees into shareholders.
This commitment to Shared Ownership continues today and remains at the very heart of our culture.
> We Put Relationships First
We handpick the best team to look after each client’s needs and aim to work with clients who share our belief in the importance of building strong relationships over time.
We don’t do ‘one size fits all’. We put together teams that create effective, purpose-built solutions consistently delivered to the highest standards. We anticipate clients’ needs by listening and ensuring a deep understanding of your circumstances and objectives. We seek cost-effective solutions for you and prioritise long -term relationships over short-term financial gain. We evaluate our performance in order to maintain standards and improve where possible.
> We invest in our people
We have around 1300 people across the business, over 85% of whom are professionally-qualified individuals, or working towards a relevant professional qualification.
We also established the JTC Academy, which offers professional development programmes for staff, driven by a focus on service excellence.
> We embrace technology
We believe technology is an enabler for client service excellence and invest accordingly.
JTC uses a variety of best-in-class systems to deliver and maintain an impeccable standard of administration and uses technology to innovate in both service delivery and efficiency.