Assistant Manager – Finance Operations

ROLE OVERVIEW

PURPOSE OF JOB

JTC Poland was established after Citi Trust was acquired by JTC Group on 1 July 2025 and is located in the heart and centre of Warsaw. As a part of this team, you will be shaping new processes, supporting business growth and driving operational excellence.

We are seeking an Assistant Manager to support our Group Finance department, with a primary focus on the Accounts Receivable (AR) function.

The Assistant Manager will be responsible for overseeing and managing the billing process across multiple jurisdictions, ensuring accuracy, compliance, and efficiency in all operations.

This role offers an excellent opportunity for individuals with experience in the financial services industry to play a key part in coordinating billing activities, resolving complex billing issues, and supporting the finance team in achieving business objectives in a timely and compliant manner.

MAIN RESPONSIBILITIES AND DUTIES

• Oversee the team responsible for end-to-end billing processes across multiple jurisdictions, ensuring compliance with local and international laws and regulations.
• Review and approve complex billing requests, ensuring accuracy and completeness prior to finalisation.
• Liaise with clients, stakeholders, and internal teams to resolve billing discrepancies and clarify billing queries. Act as the escalation point for complex customer billing inquiries and disputes.
• Supervise, guide, and motivate the billing team to ensure invoices are generated and delivered on time, proactively follow up on outstanding items, respond effectively to client inquiries, and achieve departmental objectives and deadlines.
• Train new team members and provide ongoing coaching and development to support their growth.
• Establish and maintain strong working relationships with key internal stakeholders to resolve billing issues and drive ongoing process improvement and innovation by leveraging industry trends and emerging technologies.
• Support annual fee reviews by coordinating with the line manager, Commercial Office, and administration teams to set fee increases, implement new fees, and manage review, approval, and billing.
• Establish and maintain strong working relationships with key internal stakeholders to resolve billing issues and drive ongoing process improvement and innovation by leveraging industry trends and emerging technologies.
• Any other duties as deemed necessary by Management.

ESSENTIAL REUIREMENTS

• Proven experience in billing, accounting, or finance administration roles, with demonstrated expertise across multiple jurisdictions.
• At least 2-3 years in a supervisory or team lead position, preferably within a billing or finance environment.
• Prior experience in training and mentoring team members
• University degree in Finance, Accounting, Business Administration, or a related field preferred.
• Professional certifications (e.g., AAT, ACCA, CPA) are an advantage.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) is essential.
• Excellent attention to detail and a high level of accuracy in preparing and reviewing invoices and documentation.
• Strong problem-solving abilities and an analytical mindset.
• Ability to manage multiple tasks, prioritise workload, and meet tight deadlines in a fast-paced environment.
• Excellent proficiency in both spoken and written English.
• Strong communication and interpersonal skills, with ability to build relationships across different jurisdictions, functions and with external stakeholders. 
• Strong team player with excellent interpersonal skills and ability to collaborate effectively.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.