Manager – Trustee and Client Relationship

ROLE OVERVIEW

PURPOSE OF JOB

Responsible for the delivery / oversight of divisional projects to include client focused, commercial and risk orientated matters from time to time.

MAIN RESPONSIBILITIES AND DUTIES

• Support the divisional Directors to identify potential project initiatives, focusing on commercial, risk management or client orientated matters.
• Manage and monitor risk management initiatives.
• Monitor and co-ordinate client on-boarding.
• Work with relevant business owners to develop a project plan.
• Proactively oversee, manage and deliver divisional projects, including those of a commercial, risk and client service nature.
• Take a commercial approach towards undertaking divisional projects, maximising and measuring the return on investment.
• Where client facing resources are employed in project delivery, ensure appropriate co-ordination of those resources towards successful project delivery.
• Deploy appropriate project management framework and reporting tools in order to manage delivery and ensure appropriate reporting to senior management.
• Where project initiatives are identified, generate training needs and plan and deliver appropriate training support within the division.
• Where problems occur, identify shortcomings and work to devise potential solutions during project execution.
• Any other duties as deemed necessary or defined by Division Head.
• Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Point of liaison with internal stakeholders such as Legal, Compliance, Operations.
• Adhere to JTC core values and expected behaviours.

ESSENTIAL REQUIREMENTS

• Project Management skills.
• General knowledge of employee incentive vehicles.
• Experience dealing with customer due diligence.
• Adhering to internal deadlines.
• Strong communication skills.