ROLE OVERVIEW
PURPOSE OF JOB
Responsible for the efficient and timely processing of communications (telephone / email etc.) relating to the participants of employee share plans.
Look to enhance the participant experience for our book of clients, ensuring that participants receive a premium service and clear, concise communications.
MAIN RESONSIBILITIES AND DUTIES
- Preparing “bulk” communications to send to plan members.
- Assisting participants with use of the Employer Solutions online portals.
- Maintaining member details on core systems via requests to the Share Plan System.
- Acting on diary reminders.
- Keeping information on plans up to date and making sure any changes are circulated to the team.
- Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
ESSENTIAL REQUIREMENTS
- Excellent telephone skills.
- Ability to work to tight deadlines and under pressure.
- High level of accuracy and attention to detail.
- Must enjoy working part of a team.
OUR COMMITMENT TO INCLUSION & WELLBEING
JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.
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Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.
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