Senior Manager – Business Operations Support

ROLE OVERVIEW

PURPOSE OF JOB

The Senior Manager is responsible for overseeing the South Africa Operations Support team, ensuring timely, accurate, and compliant delivery of services to the Cayman and BVI offices. The role acts as the primary liaison between the offshore team and onshore stakeholders, with accountability for quality, controls, and continuous improvement.

MAIN RESPONSIBILITIES AND DUTIES

TEAM LEADERSHIP & OVERSIGHT

• Manage, and develop the South Africa support team.
• Allocate workload, set priorities, and ensure service level expectations are met.
• Conduct regular performance reviews, coaching, and training.
• Build team capability in line with evolving regulatory and business requirements.

OPERATIONAL MANAGEMENT

Oversee end-to-end delivery of:

• Client onboarding support
• Payment processing
• Sanctions and screening activities
• ViewPoint data entry and maintenance
• Periodic compliance reviews
• Act as escalation point for complex, sensitive, or high-risk matters.
• Ensure work is completed accurately, efficiently, and within agreed timelines.

CLIENT ONBOARDING & COMPLIANCE SUPPORT

• Review and quality-check onboarding documentation and processes.
• Ensure adherence to Cayman and BVI AML/CFT, sanctions, and regulatory requirements.
• Support enhanced due diligence and high-risk client reviews where required.
• Ensure periodic reviews are completed in accordance with compliance schedules.

CONTROLS, RISK & GOVERNANCE

• Implement and maintain robust operational controls and checklists.
• Ensure compliance with internal policies, procedures, and regulatory obligations.
• Identify operational risks and propose mitigation strategies.
• Support internal and external audits, compliance reviews, and regulatory requests.

STAKEHOLDER MANAGEMENT

• Act as the primary point of contact for Cayman and BVI operational and compliance teams.
• Provide regular reporting on workload, KPIs, issues, and team performance.
• Participate in process improvement discussions and operational planning.

PROCESS IMPROVEMENT

• Identify opportunities to improve efficiency, quality, and scalability.
• Assist in documenting and updating standard operating procedures (SOPs).
• Support implementation of new systems, regulatory changes, or business initiatives.

ESSENTIAL REQUIREMENTS

• A relevant professional qualification preferably including Risk, Compliance, Administration.
• Minimum of 5 -10 years related experience.
• Experience with leading a team (including checking and supervising the work of team members)
• Experience with dealing / interacting with clients.
• Excellent communication skills.
• Good attention to detail.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.