Senior Administrator – Transfer Agency Systems Support

ROLE OVERVIEW

PURPOSE OF JOB

This role provides operational and technical support for JTC’s systems, ensuring day-to-day issues are efficiently resolved while maintaining system governance, controls, and documentation. It serves as the first point of contact for user queries, coordinates routine maintenance and vendor support, and assists System Administrators in monitoring, updating, and managing system operations.

MAIN RESPONSIBILITIES AND DUTIES

• Apply and maintain the system governance and controls framework.
• Monitor shared support inbox and ticketing system for incoming queries.
• Log, categorize, and prioritize support tickets.
• Follow up on open tickets to ensure timely resolution.
• Act as the first point of contact for basic user technical issues (dealing day / VP resets, pricing, reporting).
• Escalate complex issues to System Administrators.
• Coordinate with external vendors for routine maintenance, support and escalations.
• Update internal documentation and knowledge base articles as needed.
• Maintain accurate records of incidents, changes, and resolutions.
• Assist System Admins with scheduling and deploying software updates.
• Monitor scheduled tasks/jobs and report failures.

ESSENTIAL REQUIREMENTS

• 2-3 years relevant experience in Transfer Agency and or Investor Services functions.
• Experience in system administration and process improvements.
• Hands-on experience with Transfer Agency and Investor Services systems.
• Exposure to and understanding of open-ended fund structures.
• Relevant tertiary qualification (preferred).

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.