Senior Administrator – Transfer Agency – Investor Services – Fund & Corporate Services

ROLE OVERVIEW

PURPOSE OF JOB

The Senior Administrator will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. They will be involved in responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.

MAIN RESPONSIBILITIES AND DUTIES

• Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service.
• Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as it arises.
• Perform full reconciliation processes and manage Client Money within regulatory guidelines.
• On-board new funds and other fund activity events as the need arises – fund/share class launches and closures, mergers, conversion activity etc.
• Lead and participate in the support, training and development ofacross the team and generate a culture of teamwork.
• Lead and support on key operational projects – such as migration work between jurisdictions.
• Support the team strategy and growth of the team and business by identifying areas for process and client experience improvement.
• Ability to prioritise workload and delegate work within agreed service delivery timeframes, especially in relation to dealing.
• Adherence to all relevant regulatory requirements and ownership of associated reporting.
• Understand the TA system and enhance the relevant processes and controls in order to perform daily operational processes.
• Ensure that the database (register) and underlying KYC and core static data is accurate and up to date in line with departmental procedures. This includes assisting in projects to obtain missing KYC and CDD data where instructed to.
• Provide information for the internal and external reporting in accordance with relevant Service Level Agreements, direct requests from clients or other parties.
• Be responsible for the thorough checking and authorisation of all transactions prior to and subsequent to dealing day processing and execution of any reconciliation functions, payment and redemption proceeds payments.
• Instruct the share dealing related cash movements to the relevant custodians.
• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
• Actively participate in team initiatives such as procedure documentation and system testing.
• Lead and participate in the enhancement of operational procedures.
• Produce MI, KPI and regulatory reporting as required.
• Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.
• Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.
• Escalate all breaches and complaints immediately upon discovery to Investor Services Team Manager.
• Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

ESSENTIAL REQUIREMENTS

• 2+ years of funds industry experience directly working in fund operations/administration.
• IOC Qualified or working towards this qualification, or equivalent (Desirable).
• Ability to review and resolve complex issues working under challenging deadlines.
• High level of accuracy and attention to details.
• Excellent client service skills.
• Customer Service experience.
• Excellent planning and organisation skills with a flexible approach to work.
• Ability to adopt a can-do mentality.
• Excellent planning and organisation.
• Ability to work on own initiative.
• The ability to train and mentor less senior members of staff.
• Strong problem-solving abilities.
• Ability to work in fast paced environment with multiple priorities.
• Effective verbal reasoning and numeric skills.
• Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential).