Manager – Benefits

ROLE OVERVIEW

PURPOSE OF JOB

This position will be responsible for the administration and management of our employee benefits programs, ensuring that benefits are competitive, compliant, and meet the needs of our diverse workforce. The Benefits Manager will work closely with the HR team and other departments to implement and maintain employee benefit plans and initiatives, as well as provide excellent support to employees regarding benefit-related matters.

MAIN RESPONSIBILITIES AND DUTIES

BENEFITS

• Oversee the design, implementation, and administration of employee benefits programs, including health, dental, vision, life insurance, disability, retirement, wellness, and other benefits offerings.
• Collaborate with external vendors, brokers, and insurance providers to ensure the company’s benefits offerings remain competitive, cost-effective, and compliant with regulatory requirements.
• Ensure accurate and timely enrollment, changes, and terminations of benefits for all employees.
• Ensure that all benefits programs comply with federal, state, and local regulations, including ERISA, HIPAA, ACA, FMLA, COBRA, and other applicable laws.
• Monitor and update benefits plans to ensure compliance with new legislation and regulatory changes.
• Serve as the point of contact for employees regarding benefits inquiries, providing guidance and assistance on benefit options, claims issues, and enrollment procedures.
• Develop and implement employee communication strategies to ensure understanding and engagement with available benefits programs.
• Maintain accurate records of employee benefits data, ensuring that all information is up-to-date and compliant with company policies and legal requirements.
• Prepare regular reports on benefits usage, costs, trends, and performance metrics for leadership review.
• Perform regular audits of benefits data to ensure accuracy and resolve discrepancies.
• Continuously assess the effectiveness and competitiveness of JTC USA’s benefits offerings, proposing new initiatives or adjustments as needed to enhance employee satisfaction and retention.
• Work with senior leadership to align benefits offerings with company goals, culture, and employee needs.
• Manage relationships with third-party vendors, including benefits brokers and providers, to ensure effective service delivery and cost management.
• Assist in the management of the annual benefits budget, working to optimize spending without compromising on employee satisfaction.

 GENERAL

• Actively contribute and be a key member of a HR team building effective working relationships to ensure procedures are accurately followed, allowing for continuity of service during busy periods or times of absence.
• Uphold the professional standards expected of an HR practitioner and act as a role model of excellence with all clients, internally and externally.
• Maintain the highest standard of confidentiality and security in terms of employee data and business information. Treat all HR data in line with GDPR and maintain an ongoing awareness of GDPR legislation.
• Maintain accuracy when handling either employee or company specific data and ensure that the integrity of process is maintained. Follow four eye check protocol and fully complete check lists as required, including providing assistance to other HR colleagues who need support with four eye checks.
• Contribute to the wider HR team, supporting ad hoc projects, exchanging knowledge and supporting standards of good practice.
• Develop self and maintain knowledge in relevant field at all times.
• Consistently demonstrate JTC core values and expected behaviors.
• Adhere to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviors.
• Adhere to CPD requirements in accordance with qualification level.
• Any other duties as deemed necessary by Management.

ESSENTIAL REQUIRMENTS

• Bachelor’s degree in Human Resources, Business Administration, or related field (required).
• A minimum of 5 years of experience in employee benefits management, preferably in a corporate or global environment.
• Strong experience with the creation and implementation of benefits packages.
• Extensive knowledge of employee benefits programs, regulations, and industry best practices.
• Experience with benefits administration software and systems (e.g., HRIS, benefits portals, etc.).
• Strong communication skills, with the ability to explain complex benefits information to a wide range of employees.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities.
• Analytical skills, including experience with benefits data analysis and reporting.
• Ability to work independently and as part of a collaborative team.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and benefits management systems.
• High level of integrity and confidentiality in handling sensitive employee information.
• Strong problem-solving skills and a proactive approach to challenges.
• Ability to work in a fast-paced, constantly evolving environment.