Associate Director – Trustee and Client Relationships

ROLE OVERVIEW

PURPOSE OF JOB

To oversee the effective management and delivery of professional, comprehensive employee incentive plan services in Dubai, ensuring alignment with Group strategic objectives and compliance with all regulatory requirements.

MAIN RESPONSIBILITIES AND DUTIES

TEAM & SERVICE DELIVERY MANAGEMENT

• Lead and oversee the team’s daily operations, ensuring high standards of service for existing and prospective clients.
• Ensure service delivery aligns with approved Service Level Agreements and Group KPIs.
• Maintain robust operational oversight, including billing, fee collection, and debtor management.

CLIENT & RELATIONSHIP MANAGEMENT

• Serve as the primary contact for a diverse portfolio of high-value, blue-chip clients, both within and outside the DIFC.
• Build and maintain strong client relationships, arranging meetings and proactively addressing client needs.
• Develop and retain existing client, adviser, and intermediary relationships, ensuring a value-added approach.

NEW BUSINESS & STRATEGIC GROWTH

• Manage new business intake, including conducting due diligence at plan onboarding.
• Identify and develop business opportunities within and beyond the current client portfolio.
• Participate in business development meetings and support the introduction of new business to the Group.

CORPORATE GOVERNANCE & COMPLIANCE

• Uphold high standards of corporate governance, ensuring compliance with legal, tax, regulatory, AML, and statutory requirements.
• Stay abreast of local regulations and ensure team compliance with all risk and reporting obligations, including unusual transaction reporting.

LEADERSHIP & PEOPLE DEVELOPMENT

• Mentor, coach, and develop team members to support division growth and succession planning.
• Conduct team meetings, communicating Group developments and ensuring alignment with objectives.

CONTINUOUS DEVELOPMENT

• Maintain and enhance professional knowledge in employee incentive products, trust management, and related fields.
• Fulfill all Continuing Professional Development (CPD) requirements.

UPHOLD GROUP VALUES

• Demonstrate and promote JTC’s core values and behaviors across all interactions and in team leadership.

ADDITIONAL DUTIES

• Carry out additional responsibilities as required by Management or the Group Board.

ESSENTIAL REQUIREMENTS

• Strong working knowledge of employee incentive products and trust structures.
• Proven experience in client service delivery and portfolio management.
• Demonstrated ability to manage teams and meet deadlines.
• Deep understanding of local Dubai and DIFC regulations.
• Relevant financial qualifications and/or experience.