Switzerland
Raelene Gabrielli
Head of Client Experience - Private Capital Services
Raelene joined JTC in 2025 after the acquisition of Citi’s global fiduciary and trust administration business, formerly known as Citi Trust*. Her current primary responsibility is focused on leading the client experience strategy to improve client relations and brand loyalty with the objective of driving client retention, repeat business and new referrals across Private Capital Services. As part of this role, she oversees the Ambassador Programme and leads initiatives to drive growth from existing client relationships, supports the development of client propositions in newer markets, and partners within the group to raise the profile of JTC’s service excellence internally and externally.
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PCS