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Switzerland

Raelene Gabrielli

Head of Client Experience - Private Capital Services

Raelene joined JTC in 2025 after the acquisition of Citi’s global fiduciary and trust administration business, formerly known as Citi Trust*. Her current primary responsibility is focused on leading the client experience strategy to improve client relations and brand loyalty with the objective of driving client retention, repeat business and new referrals across Private Capital Services. As part of this role, she oversees the Ambassador Programme and leads initiatives to drive growth from existing client relationships, supports the development of client propositions in newer markets, and partners within the group to raise the profile of JTC’s service excellence internally and externally.


Get in touch with Raelene

PCS

Highlights

She has circa 30 years of experience in the Trust, Estate Planning and International Banking industry. Having spent close to 25 years with Citi Trust, she has a proven record in global roles while building and leading high functioning cross-regional teams. Most recently at Citi she was the International Fiduciary Services Head, responsible for setting the strategic direction, driving the business goals and targets for a team of approximately 100 client serving officers across Singapore, Bahamas, Jersey and Switzerland. Previously she held the role of the Global Head of Fiduciary Services & Client Delivery covering the International and North America centers. Earlier in her career her senior leadership roles included being the Head of Citi Trust’s Swiss and Singapore offices. Raelene started out in practice as an attorney at a law firm in Johannesburg, South Africa.

In their spare time

Raelene enjoys spending quality time with her far-flung family and friends. She is an accomplished cook and avid braai master (if you know, you know). As well as being a keen traveler, partial to wildlife safaris and long-distance train journeys, she spends time gardening and reading. A lifelong learner who enjoys sharing career insights, while also learning from the fresh perspectives of mentees.

Awards

  • Trust and Estate Practitioner, STEP Switzerland
  • Trust and Estate Practitioner, STEP Singapore
  • Attorney and Conveyancer of the High Court of South Africa
  • Association of Law Societies School for Legal Practice, Durban, South Africa
  • Bachelor of Arts, Bachelor of Laws, University of KwaZulu-Natal, South Africa

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