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Investors OverviewA comprehensive range of Fund Solutions.
View all Fund SolutionsCorporate, trustee and administration services.
View all Corporate ServicesGlobal private client solutions.
View all Private Client ServicesShared success. Inspiring performance.
View all Employer Solutions
Professional expertise, and a wide range of capabilities.
Regulatory compliance, risk management, and financial crime prevention across key jurisdictions.
Cash management, foreign exchange, and lending.
Guiding businesses through significant changes.
When business is not business as usual.
Advisory, regulatory compliance, outsourced reporting, and virtual Chief Sustainability Officer (vCSO).
Independent and flexible operational due diligence services.
Global tax compliance and reporting services ensuring regulatory adherence across jurisdictions.
Delaware, South Dakota, SDTC, San Jose, Boston
London, Jersey, Guernsey, Isle of Man, Edinburgh, Fareham
South Africa, Mauritius
Amsterdam, Dublin, Geneva, Luxembourg, Vienna
2,500 experts in 40 locations, ready to support you
Independent, but connected to JTC's global network
Legal services tailored to your business needs.
Keep up to date with the latest news from JTC.
View all NewsDiscover the latest articles and industry insights.
View all InsightsTake a look at our upcoming webinars and events.
View all EventsAccelerating Together.
Investors OverviewSwitzerland
Head of Client Experience - Private Capital Services
Raelene joined JTC in 2025 after the acquisition of Citi’s global fiduciary and trust administration business, formerly known as Citi Trust*. Her current primary responsibility is focused on leading the client experience strategy to improve client relations and brand loyalty with the objective of driving client retention, repeat business and new referrals across Private Capital Services. As part of this role, she oversees the Ambassador Programme and leads initiatives to drive growth from existing client relationships, supports the development of client propositions in newer markets, and partners within the group to raise the profile of JTC’s service excellence internally and externally.
She has circa 30 years of experience in the Trust, Estate Planning and International Banking industry. Having spent close to 25 years with Citi Trust, she has a proven record in global roles while building and leading high functioning cross-regional teams. Most recently at Citi she was the International Fiduciary Services Head, responsible for setting the strategic direction, driving the business goals and targets for a team of approximately 100 client serving officers across Singapore, Bahamas, Jersey and Switzerland. Previously she held the role of the Global Head of Fiduciary Services & Client Delivery covering the International and North America centers. Earlier in her career her senior leadership roles included being the Head of Citi Trust’s Swiss and Singapore offices. Raelene started out in practice as an attorney at a law firm in Johannesburg, South Africa.
Raelene enjoys spending quality time with her far-flung family and friends. She is an accomplished cook and avid braai master (if you know, you know). As well as being a keen traveler, partial to wildlife safaris and long-distance train journeys, she spends time gardening and reading. A lifelong learner who enjoys sharing career insights, while also learning from the fresh perspectives of mentees.
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From 2,500 employee owners to 14,000+ clients, our journey is marked by stability and success.