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Director – Transfer Agency

Ireland 16th Dec 2021

Join JTC where your contribution will be valued.

JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services. Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders. Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.

JTC Fund Solutions (Ireland) Limited is a newly formed company and is currently seeking regulatory authorisation. As a JTC Centre of Excellence, the company will provide a full suite of fund administration services to closed ended, limited liquidity and hedge fund vehicles on site.

The Director of Transfer Agency of JTC Fund Solutions (Ireland) Limited will be a key member of the local senior management team and as a member of that team play a lead role in the strategic build out, business development and cultural evolution of the office.

Purpose of Job

Leading by example and living up to our corporate values, the successful candidate will lead the Transfer Agency business line across all alternative asset classes, coordinating the Transfer Agency client service, taking responsibility for assigned deadline management and the overall quality of deliverables to support the business. They will assist in driving the business forward whilst supporting new business opportunities in conjunction with the business development team and local senior management. They will participate in local and global initiatives around optimization, efficiency and automation, covering Transfer Agency and associated services where experience may lend itself. They will work collaboratively and pro-actively with other members of the senior management team to implement processes, enforce policies and procedures and abide by the Central Bank of Ireland’s fitness and probity regime as it applies to the role.

This role is a Pre-Approval Controlled Function (PCF 33) and any successful candidate will have to be approved by the Central Bank of Ireland and will be subject to its Fitness and Probity regime.

Essential Requirements
  • Demonstrable, hands-on systems experience and knowledge relating to the Transfer Agency function
  • Significant product knowledge of Alternative Funds and Private Equity / Real Assets, fund structures and performance fees
  • Strong knowledge of AML regulations and requirements, FATCA/CRS services,
  • Degree in finance or related subject
  • Extensive funds industry experience directly working in fund operations/administration
  • Experience of working in a Senior Leadership role.
  • Excellent customer service skills, strong client focus gained in a regulated financial services company.
  • Excellent planning and organisation skills.
  •  Previously approved in a PCF role or currently in a CF role (or other regulators equivalent) will be an advantage.
  • An ability to understand and assess area of risk within an organization and a track record of implementing new processes to manage risk.
  • Experience with Investran will be advantageous.
  • A dynamic leader with a track record of developing and training staff, with proven people management skills.
  • Flexible approach to work.
  • Ability to review and resolve complex issues.
Main Responsibilities and Duties
  •  Responsible for the delivery of a high quality, premiere Transfer Agency service to our client base.
  • Determine appropriate processes and procedures, enhance and improve same continuously to mitigate risk and improve the client experience.
  • Actively lead and execute the process and application improvements required for client service delivery and support an on-going program of continuous improvement, identifying and escalating opportunities and implementing changes.
  • Promote communication between colleagues, ensure an open, transparent and collegiate culture is built
  • Manage and develop team members, develop succession plans, set appropriate goals and objectives for staff.
  • Regularly review staff progress against goals and objectives and all core competencies
  • Lead new client on boarding together with the Head of Fund Accounting, act as a primary point of contact for Transfer Agency.
  • Oversee and ensure the application of AML checks ( Client / Investor) and Investors eligibility checks against applicable regulation and funds guidelines
  • Proven ability towards on-boarding clients in accordance with Ireland’s anti-money laundering and counter-terrorism legislation
  • Pro-actively help manage key client relationships in conjunction with any appointed relationship manager
  • Act as a point of escalation for client issues and lead the resolution
  • Actively support the business development process, meet with prospective clients
  • Proactively develop strong working relationships with the broader JTC executive team members and colleagues in the same business line in other jurisdictions and support global initiatives and projects where impacted.
  • Proactively develop and maintain strong and effective working relationships with colleagues across various functions and business lines such as, Legal, Compliance,
  • Internal Audit, Finance, HR, Depositary etc.
  • Develop strong working relationships with the board of directors of JTC Fund Solutions (Ireland) Limited and any client boards, participate in and present at board meetings as necessary.
  • Promote adherence and compliance with applicable laws, service standards, company policies and procedures, agreed operational, and control processes.
  • Build and maintain strong relationships with local influencers, industry colleagues, audit firms and consultants
Conclusion

JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services. Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders. Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.

JTC’s culture places a strong focus on the development of its employees. We value our employees’ commitment to their career and encourage and support you if you wish to pursue a professional accounting qualification as well as providing ongoing learning and development opportunities through our Academy and Gateway programmes. Our vision for the future is driven by an entrepreneurial and innovative spirit.

If you would like to join team JTC, where everyone is dedicated to continuously delivering a service beyond our clients’ expectations, please apply on line (applications will only be accepted if made through the online portal).