Senior Administrator – Business Operations Support

ROLE OVERVIEW

PURPOSE OF JOB

The Senior Administrator provides hands-on operational and compliance support to the Cayman and BVI offices, delivering high-quality administrative and client support services across onboarding, payments, sanctions screening, and periodic reviews.

MAIN RESPONSIBILITIES AND DUTIES

CLIENT ONBOARDING SUPPORT

• Assist with collection, review, and processing of client onboarding documentation.
• Perform initial checks for completeness and accuracy of KYC/CDD information.
• Liaise with onshore teams to resolve missing or incomplete documentation.
• Upload and maintain onboarding data in ViewPoint and other relevant systems.

PAYMENT PROCESSING

• Prepare and process payment instructions in accordance with internal procedures.
• Perform checks to ensure payments are supported by appropriate approvals and documentation.
• Track payment status and resolve queries with onshore teams as required.

SANCTIONS & SCREENING

• Conduct sanctions, PEP, and adverse media screening in line with procedures.
• Document screening results and escalate potential matches or concerns.
• Support ongoing monitoring activities as required.

VIEWPOINT & DATA MANAGEMENT

• Enter and maintain accurate client, entity, and transactional data in ViewPoint.
• Ensure data integrity, consistency, and timely updates.
• Support data clean-up and remediation exercises when required.

PERIODIC REVIEWS & COMPLIANCE SUPPORT

• Assist with periodic client reviews as part of the AML/CFT compliance framework.
• Gather and update KYC/CDD documentation for review cycles.
• Prepare review packs and supporting documentation for Manager/Senior Manager or Compliance review.

OPERATIONAL SUPPORT & QUALITY

• Follow documented SOPs, checklists, and controls.
• Maintain accurate records and audit trails.
• Identify errors, inconsistencies, or process gaps and escalate appropriately.
• Support audits, inspections, and internal reviews by providing documentation and data.

COLLABORATION & CONTINUOUS IMPROVEMENT

• Work closely with team members and onshore stakeholders to meet deadlines.
• Participate in training and process improvement initiatives.
• Contribute to updating procedures and best practices.

ESSENTIAL REQUIREMENTS

• A relevant qualification which includes Risk, Compliance, Administration
• 3+ years of related experience in a similar role in financial services
• Highly proficient in verbal and written communications with internal and external stakeholders.
• Highly proficient in the use of Microsoft Office (including Word, Excel and PowerPoint).
• Good attention to detail.
• Accustomed to managing multiple priorities.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.