HR Manager – Human Resources

ROLE OVERVIEW

PURPOSE OF JOB

The HR Manager is responsible for delivering a comprehensive HR service across the employee lifecycle, ensuring compliance with statutory and regulatory requirements while supporting the business in achieving its people strategy.

The role acts as the subject matter expert for Poland and combines hands-on operational delivery, including payroll, benefits and HR administration, with advisory support to managers on employee relations, performance and people-related risk.

MAIN RESPONSIBILITIES AND DUTIES

HR OPERATIONS AND EMPLOYEE LIFECYCLE

• Deliver end-to-end HR support across recruitment, onboarding, the employee lifecycle and offboarding.
• Maintain accurate and compliant employee records and HR systems. Responsibility for maintaining all statutory and regulatory records in the various portals or sites for Poland eg: ZUS.
• Ensure HR policies and procedures are applied consistently across the business.
• Act as a first point of contact for employee queries, providing timely and practical support.

PAYROLL AND BENEFITS ADMINISTRATION

• Work closely with the payroll team to ensure payroll is accurate and processed on time.
• Liaise with payroll providers when requested to do so to support compliance with local tax and statutory deduction requirements.
• Work with the global benefits team to support and advise on employee benefits, including pensions, healthcare, insurance and leave schemes.
• Support annual benefits renewals and salary review processes.

EMPLOYEE RELATIONS

• Provide advice and guidance to managers on employee relations matters, including disciplinary and grievance processes, absence management, performance management, and terminations.
• Support and lead employee relations cases, with oversight and approval from the HR Business Partner, to ensure fair, consistent and legally compliant outcomes.
• Ensure compliance with all duties and responsibilities associated with staff delegation, when applicable.
• Mitigate risk by maintaining robust documentation and ensuring adherence to agreed processes.
• Promote a positive employee relations culture across the organisation.

STATUTORY COMPLIANCE AND RISK MANAGEMENT

• Ensure compliance with local employment laws, regulations and statutory obligations, including contracts, working time, leave and termination requirements.
• Responsibility for maintaining all statutory and regulatory records in the various portals or sites for Poland eg: ZUS.
• Support audits, regulatory reporting and statutory submissions.
• Maintain up-to-date knowledge of employment law developments across relevant jurisdictions.
• Ensure HR practices remain aligned with company policy and legal requirements.

HR ADVISORY AND BUSINESS SUPPORT

• Partner with line managers to provide practical HR guidance on people matters.
• Support workforce planning and recruitment activity in line with business needs.
• Assist with organisational change, restructures and change management activity.
• Provide insight into HR metrics and trends to support decision-making.

POLICIES, PROCESSES AND CONTINUOUS IMPROVEMENT

• Support the development, review and implementation of HR policies and procedures.
• Drive process improvements to enhance efficiency and the employee experience.
• Promote consistency and best practice across jurisdictions.
• Contribute to HR projects, including system improvements and policy harmonisation.

ESSENTIAL REQUIREMENTS

• Degree in Human Resources, Business or a related field, or equivalent practical experience.
• CIPD qualification, or equivalent professional qualification, is preferred.
• Actively contribute as a key member of a multi-jurisdictional HR team, building effective relationships to support consistency and continuity of service.
• Maintain the professional standards expected of an HR practitioner and act as a positive role model internally and externally.
• Maintain the highest standards of confidentiality and data security, with due regard to GDPR and other relevant obligations.
• Ensure accuracy in all data handling and follow required controls, including checklist completion and four-eye checks where applicable.
• Contribute to the wider HR team through knowledge sharing, project support and the promotion of good practice.
• Proactively maintain and develop personal knowledge and skills within the HR profession.
• Consistently demonstrate JTC core values and expected behaviours.
• Undertake any other duties reasonably required by the business.
• Strong knowledge of Polish employment law and statutory requirements.
• Proven experience as an HR Generalist or HR Manager.
• Demonstrable experience in payroll and benefits administration, employee relations case management, and HR operations across the employee lifecycle.
• Experience working within a regulated or multi-jurisdiction environment is desirable.
• Professional, clear and concise communication skills.
• Fluency in Polish and English.
• High levels of integrity, discretion and confidentiality.
• Ability to manage multiple priorities and work both independently and collaboratively.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.