Assistant Manager – Share Plan Team

ROLE OVERVIEW

PURPOSE OF JOB

The Assistant Manager is responsible for leading some of the Share Plan Administration Team delivery team in daily processes.  You must have the ability to manage and lead a multi-client delivery team. The Assistant Manager, in addition to looking after aspects of staff management, must have a sound technical understanding of the administration of Share Plans, with a focus on efficiencies, quality, process improvement and consistently delivering to client service levels.

MAIN RESONSIBILITIES AND DUTIES

Lead and manage Share Plan Administration Team team members inc:

• Managing work allocation and planning team capacity to meet client requirements.
• Supervising and evaluating members of the team, including setting goals, performance management and dealing with performance issues.
• Help Manage the day-to-day administrative activity of a portfolio of employee share plans, in conjunction with the client relationship team and various internal support teams.
• Contribute to the implementation of new Share Plans to ensure new plans are implemented in a controlled and complete manner supported by efficient and robust administrative processes and procedures.
• Checks/approves/authorizes work of a complex nature associated with administering various share plan types throughout their lifecycle.
• Seek opportunities to develop and improve service delivery for both existing and prospective clients.
• Adheres to Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.
• Acts as a change agent, embracing and advocating for change, including changes to processes, procedures and IT platforms.
• Develop self and ensure knowledge in relevant field at all times.
• Adhere to the JTC core values and expected behaviours.

ESSENTIAL REQUIREMENTS

• Experience of leading and managing a small team, ideally 3 years + in a client service delivery setting, ideally in financial services.
• Experience of administering employee Share Plans either in-house or in an outsourced administrative provider.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.