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Assistant Administrator – Benefits Team

Edinburgh 23rd Mar 2022

Join Team JTC where your contribution will be valued.

An exciting opportunity has arisen within our Employer Solutions Team for an enthusiastic and self-motivated Assistant Administrator to assist the department in providing an efficient Administration service in Edinburgh.

Purpose of Job

The assistant administrator post holder is responsible in the delivery of effective and efficient trust administration services. These services are to members and clients of International Employee Benefit Plans. Working in a team environment to process a variety of events, they will be responsible and accountable for the delivery of the highest standard of administration services that meet the stewardship and governance requirements of the Plans within agreed standards and timeframes.

Essential Requirements
  • Minimum A Level or equivalent
  • Ability to work to deadlines and prioritise effectively
  • Excellent attention to detail
  • Good analytical skills
  • Strong communication skills
  • Reliable, dependable, trustworthy and confidential
Main Responsibilities and Duties
  • Knowledge of and ability to use internal systems effectively and to ensure maintenance of consistent and accurate scheme records and client details on core systems.
  • Efficient administration of all work activities required to meet the client deliverables set out in the service agreement and underpinned by Trust Deed & Rules
  • Develop an understanding of clients’ requirements to allow investigation and response to client/participant queries seeking guidance and escalation where required.
  • To complete all work activities in line with best practice and compliance with checklists, team procedures, governing documentation, JTC polices, legislative rules and regulations including FATCA/CRS, AML
  • To take responsibility for organisation of own work activities to control and maximise service delivery and efficiency.
  • To make every effort to ensure performance targets and quality standards are met and to recommend procedural changes to improve the standards
  • To liaise with other JTC teams, the Private Banking team / other in-house specialists and other teams as required to ensure the efficient and co-ordinated delivery of services.
  • Liaising with third party intermediaries e.g. Payroll services/ IFAs/ lawyers / actuaries
  • To participate in good team communication
  • To participate in client, business and client take on activities.
  • To identify, evaluate and report risks to your line manager and participate in completion of corrective/preventative actions in order to reduce operational events and complaints
  • Adhere to JTC core values and expected behaviours;

JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services. Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders. Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.

JTC’s culture places a strong focus on the development of its employees. We value our employees’ commitment to their career and encourage and support you if you wish to pursue a professional qualification as well as providing ongoing learning and development opportunities through our Academy and Gateway programmes. Our vision for the future is driven by an entrepreneurial and innovative spirit.

If you would like to join team JTC, where everyone is dedicated to continuously delivering a service beyond our clients’ expectations, please apply on line (applications will only be accepted if made through the online portal).