Join JTC where your contribution will be valued.
We currently have an exciting opportunity for an Administrator – Group Information Systems to join our team in Boston, USA.
The Information Systems Team is a global IT team which provides support across all JTC’s jurisdictions.
JTC’s US team is responsible for the installation, maintenance, support of JTC’s IT systems and providing end-user technical assistance and troubleshooting.
The purpose of the role is to provide 1st/2nd line general IT administration support including daily management of the US IT function, specifically responding to and resolving incoming helpdesk tickets, and basic IT knowledge transfer to users.
Main Responsibilities and Duties
- Technical Support: Providing technical support to end users, including troubleshooting hardware and software issues, assisting with network connectivity problems, setting up new devices, and resolving user inquiries and complaints.
- System Support: Active Directory maintenance and support, Citrix environment support, Windows Server support (including fileservers), e-mail system support (Microsoft Office 365), PC/Server access and operational system maintenance and support, application support (including the Office Suite, SharePoint, Funds software, Trust/Company software), system, maintenance and monitoring and telephone setup/support
- Help Desk Management: Responsible for managing the help desk system and ensuring that all incoming support requests are documented, prioritized, and addressed in a timely manner. This involves logging tickets, categorizing issues, assigning tickets to appropriate team members, and monitoring the progress of ongoing tickets.
- User Training and Education: Participation in conducting user training sessions and workshops to educate employees on basic IT skills, best practices, and security awareness. This can include providing guidance on email usage, software applications, password management, and data protection.
- Hardware and Software Maintenance: Assisting with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications. This may involve deploying updates and patches, performing routine maintenance tasks, and ensuring proper inventory management of IT assets.
- Documentation and Knowledge Management: It is essential to maintain accurate and up-to-date documentation related to common support issues, resolutions, and procedures. Duties may include creating knowledge base articles, user guides, and troubleshooting documentation to assist both IT staff and end users.
- Collaboration and Communication: Effective communication and collaboration are crucial in an IT support role. The role requires working closely with other IT team members, developers, system administrators, and vendors to resolve complex issues and ensure smooth operations. Active participation in team meetings and sharing knowledge with colleagues.
- Ensure ongoing knowledge and compliance with JTC’s policies and procedures;
- Adhere to CPD requirements in accordance with qualification level and JTC’s policy and procedures;
- Adhere to JTC core values and expected behaviours; and
- Any other duties as deemed necessary by senior management.
Essential Requirements
- Relevant experience working in a professional environment and be able to demonstrate strong communication skills.
- 1st/2nd level IT support experience – 2 to 3 years preferable.
- Good analytical and problem-solving skills.
- Good interpersonal and customer care skills with an ability to assess each employees IT knowledge levels.
- Strong team player able to work effectively with diverse client groups, with ability to problem solve individually and in a group as well as handling multiple tasks concurrently, the ability to manage your time effectively.
- Experience with past and present Microsoft Windows PC and Server configurations deployed in a networked environment including On Prem and Cloud
- Demonstrate accurate records keeping.
JTC is a publicly listed, award-winning provider of fund, corporate and private client services to institutional and private clients. The principle of making all our people owners of the business is fundamental to our culture and aligns us completely with the best interests of our clients.
JTC’s culture places a strong focus on the development of its employees. We value our employees’ commitment to their career and encourage and support you if you wish to pursue a professional qualification as well as providing ongoing learning and development opportunities through our Academy and Gateway programmes. Our vision for the future is driven by an entrepreneurial and innovative spirit.
If you would like to join team JTC, where everyone is dedicated to continuously delivering a service beyond our clients’ expectations, please apply online.
