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Administrator – Distributions Team

Edinburgh 29th Jun 2022

Join Team JTC where your contribution will be valued.

Purpose of Job

The post holder is responsible for the delivery of efficient and timely trust based administration services to participants and corporate contacts for a variety of International Employee Benefit Plans. The post holder will work within the team to process a variety of events for International employee benefit schemes. They will be responsible and accountable for the delivery of efficient and timely administration services to participants and corporate clients within agreed standards and timeframes. Through organising and prioritising key events and workflow and actively seeking new ways to improve procedures they will provide optimum levels of customer service to the clients in terms quality, cost and time.

Main Responsibilities and Duties

The main duties of this role will include but not be limited to the following:

  • Knowledge of and ability to use internal systems effectively and to ensure maintenance of consistent and accurate scheme records and client details on core systems
  • Efficient administration of all tasks required to meet the client deliverables set out in the service agreement and underpinned by Trust Deed & Rules
  • To complete all tasks using best practice and compliance with both scheme and JTC polices, rules and regulations including FATCA/CRS and any legislative changes
  • To maintain an understanding of clients’ requirements to allow investigation and response to client/participant queries seeking guidance and escalation where required.
  • To take responsibility for organisation of own work activities to control and maximise service delivery and efficiency.
  • To make every effort to ensure performance targets and quality standards are met and to recommend procedural changes to improve the standards
  • To liaise with other JTC Teams as required to ensure the efficient and co-ordinated delivery of participant services to members, working as one JTC.
  • Liaising with third party intermediaries e.g. IFAs/ lawyers / actuaries
  • To participate in good team communication
  • To participate in client, business and client take on activities.
  • To identify, evaluate and report risks to your line manager
  • To make suggestions for improvement and complete corrective/preventative actions in order to reduce operational events and complaints
  • Preparation/co-ordination of client reporting
  • To ensure compliance and adherence to key checklists / team procedures

INTERNAL

  • Local Directors (and wider team)
  • Direct Report(s) as applicable
  • Group Operations and Risk and Compliance division
  • Other Client Administration teams
  • Members
  • Client Administration Management

EXTERNAL

  • Clients of the business
  • Boards of the regulated client entities
  • Other industry professionals such as auditors, lawyers, intermediaries and outsourcing partners
  • Regulatory and competent authorities.
Essential Requirements
  • Educated to A-level standard or equivalent
  • Excellent telephone skills
  • Ability to work to tight deadlines and under pressure
  • High level of accuracy and attention to details
  • Administration experience desirable

JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services. Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders. Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.

JTC’s culture places a strong focus on the development of its employees. We value our employees’ commitment to their career and encourage and support you if you wish to pursue a professional qualification as well as providing ongoing learning and development opportunities through our Academy and Gateway programmes. Our vision for the future is driven by an entrepreneurial and innovative spirit.

If you would like to join team JTC, where everyone is dedicated to continuously delivering a service beyond our clients’ expectations, please apply on line (applications will only be accepted if made through the online portal).