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eSTAC - Private Equity
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1
You and your plan
2
Rate our services
3
Fees
4
Can we do better?
5
Submit
Company Name
(Required)
Your Name
(Required)
Email
1 - JTC's understanding of your plan structure and specific requirements.
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
2 - Accessibility / responsiveness of the JTC team
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
3 - Continuity of the JTC team
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
4 - ‘Proactivity’ (e.g. does JTC take the initiative with contacting members / plan participants (where relevant)? e.g. Does JTC take a proactive stance contacting you and / or beneficiaries?)
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
5 - 'Flexibility' (e.g. does the team work around you and your requirements?)
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
6 - Accuracy of the JTC team
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
7 - Feedback from your plan members / plan participants (where relevant)
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
8 - Response to any problems and/or complaints
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
9 - Frequency and value of meetings / contact by video conference / telephone
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
10 - Access to a senior contact
Importance to you (1 low / 5 high)
1
2
3
4
5
N/A
JTC's performance (1 unacceptable / 5 excellent)
1
2
3
4
5
Comment on our performance
Do you have any other comments regarding the service JTC provides?
Fees
Do you have any particular comments about our fees?
Can we do better?
What are the things JTC are good at?
What are the things JTC could improve?
Do you work with any offshore service providers, other than JTC?
No
Yes
How does JTC compare to your other corporate service provider(s)?
How often would you like us to ask you for feedback?
Annually
Once every 2 years
Once every 3 years
Submit
Any further comments?